{"id":41,"date":"2025-08-22T09:46:03","date_gmt":"2025-08-22T07:46:03","guid":{"rendered":"http:\/\/equityresidences.com\/vacations\/?page_id=41"},"modified":"2026-02-17T12:57:14","modified_gmt":"2026-02-17T11:57:14","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/equityresidences.com\/vacations\/cancellation-policy\/","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"<h2><b>Flexible Planning for Your Stay\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">We understand that plans may change. Our goal is to provide clear and fair terms that balance guests flexibility with the preparation needed to maintain our luxury residences. Specific cancellation terms for your booking will always appear on the residence listing and in your booking confirmation, those terms govern if they differ from the general policy below.\u00a0<\/span><\/p>\n<h2><b><br \/>\nPayment Schedule<\/b><b><\/b><\/h2>\n<ul>\n<li aria-level=\"1\"><b>Deposit: <\/b><span style=\"font-weight: 400;\">A 50% deposit is required to confirm your reservation\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Final balance:<\/b><span style=\"font-weight: 400;\"> The remaining balance is due 90 days before arrival\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Bookings within 90 days: <\/b><span style=\"font-weight: 400;\">Reservations made within 90 days of arrival require full payment at the time of booking\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Long stays\/special listings: <\/b><span style=\"font-weight: 400;\">For stays of 30 nights or more, or where noted on the listing (for example certain residences or high-season windows), different deposit and refund rules may apply; these will be shown at booking confirmation.\u00a0<\/span><\/li>\n<\/ul>\n<h2><b><br \/>\nNon-Refundable <\/b><b><\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Full payment is required at the time of booking. Payments are non-refundable in the event of cancellation. This rate offers preferred pricing and is best suited for guests with confirmed travel plans.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400;\">The exact rate names, timelines, and amounts for your booking will be stated on the residence page and in your confirmation. Those specific terms supersede these general descriptions.\u00a0<\/span><\/li>\n<\/ul>\n<h2><b>Standard terms (applies unless overridden in your confirmation)\u00a0<\/b><b><\/b><\/h2>\n<ul>\n<li aria-level=\"1\"><b>Pre-Final Deposit window (for stays under 30 nights): <\/b><span style=\"font-weight: 400;\">if you cancel prior to the Final Balance Due Date or 60 days before arrival, your initial deposit will be refunded minus one night\u2019s rental fee, taxes and service charges.\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Long stays (30 nights or more)<\/b><span style=\"font-weight: 400;\">: initial deposit is typically non-refundable; final terms are listed on the residence page\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>After the Final Balance Due Date (90 days before arrival)<\/b><span style=\"font-weight: 400;\">: Cancellations made after the Final Balance Due Date are non-refundable and the full final balance remains due. If the final balance is not paid by its due date and you cancel after that date, we reserve the right to charge the payment method on file for the full final balance.<\/span><\/li>\n<\/ul>\n<h2><b>Unforeseen Events\u00a0<\/b><\/h2>\n<p><b>In the <\/b><span style=\"font-weight: 400;\">event of unforeseen circumstances, such as government travel restrictions, natural disasters, or other force majeure incidents are addressed case-by-case. When appropriate, we may offer flexible options such as a credit toward a future stay, or a rebooking option.\u00a0<\/span><\/p>\n<h2><b>Travel Insurance\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Our policy does not replace travel insurance. We strongly recommend purchasing comprehensive travel insurance to protect against illness, travel disruption, or other unforeseen events that could affect your trip.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We highly recommend it for added peace of mind. Two trusted providers are:\u00a0<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><a href=\"https:\/\/shop.generalitravelinsurance.com\/?utm_campaign=Albert&amp;utm_source=Albert_PPC&amp;utm_medium=PPC&amp;placement=&amp;network=g&amp;loc_physical_ms=9030056&amp;store_code=&amp;device_model=&amp;loc_interest_ms=&amp;albert_targetid=kwd-407836823452&amp;albert_campaignid=1682500538&amp;product_country=&amp;feeditemid=&amp;device=c&amp;albert_keyword=generali%20global%20assistance%20travel%20insurance&amp;merchant_id=&amp;product_id=&amp;albert_category=&amp;matchtype=b&amp;product_partition_id=&amp;product_channel=&amp;albert_creativeid=757102526157&amp;product_language=&amp;albert_agid=186351936168&amp;gad_source=1&amp;gad_campaignid=1682500538&amp;gbraid=0AAAAAD_PbJa0c7iIg4jJWFXYnrHYyetcO&amp;gclid=Cj0KCQjw8p7GBhCjARIsAEhghZ1C-SxXqlmrQK9Qt9xVYA_H0LhdlhoSkRZE-TfZeXI0pxMjSeW0mXsaAu9PEALw_wcB\"><b>Generali Global Assitance Travel Insurance<\/b><\/a><b>\u00a0<\/b><\/li>\n<li aria-level=\"1\"><a href=\"https:\/\/www.travelexinsurance.com\/homepage?campaignid=14650623735&amp;adgroupid=126448232799&amp;keyword=travelex&amp;device=c&amp;utm_term=travelex&amp;utm_campaign=Brand_EM_All&amp;utm_source=adwords&amp;utm_medium=ppc&amp;hsa_acc=9073124603&amp;hsa_cam=14650623735&amp;hsa_grp=126448232799&amp;hsa_ad=740325683921&amp;hsa_src=g&amp;hsa_tgt=kwd-87904781&amp;hsa_kw=travelex&amp;hsa_mt=e&amp;hsa_net=adwords&amp;hsa_ver=3&amp;gad_source=1&amp;gad_campaignid=14650623735&amp;gbraid=0AAAAADv6wo_59FfMItBm-31qsxPy93nsY&amp;gclid=Cj0KCQjw8p7GBhCjARIsAEhghZ1lFu2FYlGWn7aNI5mKNmagxdeTLX5A-XwLfm81SSk6A7beBa2ePdMaArRsEALw_wcB\"><b>Travelex Insurance Services\u00a0<\/b><\/a><\/li>\n<\/ul>\n<h2><b>Booking Modifications\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Requests to change reservation dates or details will be handled based on availability and rate type. Some rate types may not allow modifications. Any approved changes will be confirmed in writing.<\/span><\/p>\n<h2><b>Refund processing\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Refunds (when applicable) will be processed to the original form or payment. Please allow up to 5-7 business days for the refund to appear on your statement; processing times may vary by bank.\u00a0<\/span><\/p>\n<h2><b>Important details\u00a0<\/b><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Rate and listing precedence:<\/b><span style=\"font-weight: 400;\"> The cancellation and refund terms shown on the specified residence listing and in your booking confirmation take precedence over this general policy. Always review the confirmation you receive after booking.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Payment method<\/b><span style=\"font-weight: 400;\">: Refunds will be returned to the original form of payment where possible.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For cancellation requests, please contact <\/span><span style=\"font-weight: 400;\">guestrelations@equityresidences.com<\/span><span style=\"font-weight: 400;\">. A cancellation is only confirmed once you receive written acknowledgement from our team. Until that time, your reservation remains active.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Flexible Planning for Your Stay\u00a0 We understand that plans may change. Our goal is to provide clear and fair terms that balance guests flexibility with the preparation needed to maintain our luxury residences. Specific cancellation terms for your booking will always appear on the residence listing and in your booking confirmation, those terms govern if [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"Read Out Our Cancellation Policy - Equity Residences","_seopress_titles_desc":"We design a transparent cancellation policy to keep our customers satisfied and stress-free. 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