{"id":41,"date":"2025-08-22T09:46:03","date_gmt":"2025-08-22T07:46:03","guid":{"rendered":"http:\/\/equityresidences.com\/vacations\/?page_id=41"},"modified":"2026-04-10T18:44:37","modified_gmt":"2026-04-10T16:44:37","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/equityresidences.com\/vacations\/cancellation-policy\/","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"<h3><strong>Flexible Planning for Your Stay<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">We understand that plans may change. Our goal is to provide clear and fair terms that balance guest flexibility with the preparation needed to maintain our luxury residences. Specific cancellation terms for your booking will always appear on the residence listing and in your booking confirmation. Those terms govern if they differ from the applicable cancellation policy outlined below.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Payment Schedule<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Deposit:\u00a0A 50% deposit is required to confirm your reservation\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Final balance:\u00a0The remaining balance is due 90 days before arrival\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bookings within 90 days:\u00a0Reservations made within 90 days of arrival require full payment at the time of booking\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Extended stays and exempted listings:\u00a0For stays of 30 nights or more, or where noted on the listing (for example, certain residences or high-season windows), different deposit and refund rules may apply; these will be shown at booking confirmation.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Each residence is assigned a specific cancellation policy (Standard or Flexible), which will be clearly indicated on the listing and in your booking confirmation.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Standard Cancellation Policy (default for most residences)\u00a0<\/span><\/h3>\n<p><i><span style=\"font-weight: 400;\">Designed for high-demand homes with limited availability, offering full refunds for early cancellations.<\/span><\/i><\/p>\n<table style=\"height: 305px; width: 558px; border-collapse: collapse; border: 2px solid white;\">\n<tbody>\n<tr>\n<td style=\"border: 1px solid white; padding: 8px;\"><span style=\"font-weight: 400;\">Time Frame<\/span><\/td>\n<td style=\"border: 1px solid white; padding: 8px;\"><span style=\"font-weight: 400;\">Refund Amount<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid white; padding: 8px;\"><span style=\"font-weight: 400;\">90+ days from arrival<\/span><\/td>\n<td style=\"border: 1px solid white; padding: 8px;\"><span style=\"font-weight: 400;\">100%<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid white; padding: 8px;\"><span style=\"font-weight: 400;\">60 to 89 days from arrival<\/span><\/td>\n<td style=\"border: 1px solid white; padding: 8px;\"><span style=\"font-weight: 400;\">50%<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid white; padding: 8px;\"><span style=\"font-weight: 400;\">59 days or less from arrival<\/span><\/td>\n<td style=\"border: 1px solid white; padding: 8px; text-align: left;\"><span style=\"font-weight: 400;\">0%<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: 24px;\">Flexible Cancellation Policy (available on select residences)<\/span><\/p>\n<p><i><span style=\"font-weight: 400;\">Provides flexibility for early changes, with partial refunds available as your arrival date approaches.<\/span><\/i><\/p>\n<table style=\"height: 237px; width: 551px; border-collapse: collapse; border: 2px solid white;\">\n<tbody>\n<tr>\n<td style=\"border: 1px solid white; padding: 8px;\"><span style=\"font-weight: 400;\">Time Frame<\/span><\/td>\n<td style=\"border: 1px solid white; padding: 8px;\"><span style=\"font-weight: 400;\">Refund Amount<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid white; padding: 8px;\"><span style=\"font-weight: 400;\">30+ days from arrival<\/span><\/td>\n<td style=\"border: 1px solid white; padding: 8px;\"><span style=\"font-weight: 400;\">100%<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid white; padding: 8px;\"><span style=\"font-weight: 400;\">29 days or less from arrival<\/span><\/td>\n<td style=\"border: 1px solid white; padding: 8px;\"><span style=\"font-weight: 400;\">0%<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Extended stays (30 nights or more): The initial deposit is typically non-refundable; final terms will be defined in the rental agreement.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Unforeseen Events\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">In the\u00a0event of unforeseen circumstances, such as government travel restrictions, natural disasters, or other force majeure events, situations will be reviewed case-by-case. When appropriate, we may offer flexible options such as a credit toward a future stay or a rebooking option.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Travel Insurance\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Our policy does not replace travel insurance. We strongly recommend purchasing comprehensive travel insurance to protect against illness, travel disruption, or other unforeseen events that could affect your trip.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We recommend the following trusted providers:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/shop.generalitravelinsurance.com\/?utm_campaign=Albert&amp;utm_source=Albert_PPC&amp;utm_medium=PPC&amp;placement=&amp;network=g&amp;loc_physical_ms=9030056&amp;store_code=&amp;device_model=&amp;loc_interest_ms=&amp;albert_targetid=kwd-407836823452&amp;albert_campaignid=1682500538&amp;product_country=&amp;feeditemid=&amp;device=c&amp;albert_keyword=generali%20global%20assistance%20travel%20insurance&amp;merchant_id=&amp;product_id=&amp;albert_category=&amp;matchtype=b&amp;product_partition_id=&amp;product_channel=&amp;albert_creativeid=757102526157&amp;product_language=&amp;albert_agid=186351936168&amp;gad_source=1&amp;gad_campaignid=1682500538&amp;gbraid=0AAAAAD_PbJa0c7iIg4jJWFXYnrHYyetcO&amp;gclid=Cj0KCQjw8p7GBhCjARIsAEhghZ1C-SxXqlmrQK9Qt9xVYA_H0LhdlhoSkRZE-TfZeXI0pxMjSeW0mXsaAu9PEALw_wcB\"><span style=\"font-weight: 400;\">Generali Global Assistance Travel Insurance<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.travelexinsurance.com\/homepage?campaignid=14650623735&amp;adgroupid=126448232799&amp;keyword=travelex&amp;device=c&amp;utm_term=travelex&amp;utm_campaign=Brand_EM_All&amp;utm_source=adwords&amp;utm_medium=ppc&amp;hsa_acc=9073124603&amp;hsa_cam=14650623735&amp;hsa_grp=126448232799&amp;hsa_ad=740325683921&amp;hsa_src=g&amp;hsa_tgt=kwd-87904781&amp;hsa_kw=travelex&amp;hsa_mt=e&amp;hsa_net=adwords&amp;hsa_ver=3&amp;gad_source=1&amp;gad_campaignid=14650623735&amp;gbraid=0AAAAADv6wo_59FfMItBm-31qsxPy93nsY&amp;gclid=Cj0KCQjw8p7GBhCjARIsAEhghZ1lFu2FYlGWn7aNI5mKNmagxdeTLX5A-XwLfm81SSk6A7beBa2ePdMaArRsEALw_wcB\"><span style=\"font-weight: 400;\">Travelex Insurance Services\u00a0<\/span><\/a><\/li>\n<\/ul>\n<h3><span style=\"font-weight: 400;\">Booking Modifications\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Requests to change reservation dates or details will be handled based on availability and rate type. Some rate types may not allow modifications. Any approved changes will be confirmed in writing.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Refund processing\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Refunds (when applicable) will be processed to the original form of payment. Please allow 5 to 7 business days for the refund to appear on your statement; processing times may vary by bank.\u00a0<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">Important details\u00a0<\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rate and listing precedence:\u00a0The cancellation and refund terms shown on the specific residence listing and in your booking confirmation take precedence over the applicable cancellation policy outlined above.. Always review the confirmation you receive after booking.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Payment method: Refunds will be returned to the original form of payment where possible.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For cancellation requests, please contact\u00a0guestrelations@equityresidences.com. A cancellation is only confirmed once you receive written acknowledgement from our team. Until that time, your reservation remains active.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Flexible Planning for Your Stay We understand that plans may change. Our goal is to provide clear and fair terms that balance guest flexibility with the preparation needed to maintain our luxury residences. Specific cancellation terms for your booking will always appear on the residence listing and in your booking confirmation. Those terms govern if [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"Read Out Our Cancellation Policy - Equity Residences","_seopress_titles_desc":"We design a transparent cancellation policy to keep our customers satisfied and stress-free. Check out how we manage your stay and process your refund.","_seopress_robots_index":"","content-type":"","_metasync_otto_title":"Read Our Cancellation Policy - Equity Residences","_metasync_otto_description":"We design a transparent cancellation policy to keep our customers satisfied and stress-free. 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