Equity Residences Rental Cancellation Policy
Flexible Planning for Your Stay
We understand that plans may change. Our goal is to provide clear and fair terms that balance guest flexibility with the preparation needed to maintain our luxury residences. Specific cancellation terms for your booking will always appear on the residence listing and in your booking confirmation. Those terms govern if they differ from the applicable cancellation policy outlined below.
Payment Schedule
- Deposit: A 50% deposit is required to confirm your reservation
- Final balance: The remaining balance is due 90 days before arrival
- Bookings within 90 days: Reservations made within 90 days of arrival require full payment at the time of booking
- Extended stays and exempted listings: For stays of 30 nights or more, or where noted on the listing (for example, certain residences or high-season windows), different deposit and refund rules may apply; these will be shown at booking confirmation.
Each residence is assigned a specific cancellation policy (Standard or Flexible), which will be clearly indicated on the listing and in your booking confirmation.
Standard Cancellation Policy (default for most residences)
Designed for high-demand homes with limited availability, offering full refunds for early cancellations.
| Time Frame | Refund Amount |
| 90+ days from arrival | 100% |
| 60 to 89 days from arrival | 50% |
| 59 days or less from arrival | 0% |
Flexible Cancellation Policy (available on select residences)
Provides flexibility for early changes, with partial refunds available as your arrival date approaches.
| Time Frame | Refund Amount |
| 30+ days from arrival | 100% |
| 29 days or less from arrival | 0% |
Extended stays (30 nights or more): The initial deposit is typically non-refundable; final terms will be defined in the rental agreement.
Unforeseen Events
In the event of unforeseen circumstances, such as government travel restrictions, natural disasters, or other force majeure events, situations will be reviewed case-by-case. When appropriate, we may offer flexible options such as a credit toward a future stay or a rebooking option.
Travel Insurance
Our policy does not replace travel insurance. We strongly recommend purchasing comprehensive travel insurance to protect against illness, travel disruption, or other unforeseen events that could affect your trip.
We recommend the following trusted providers:
Booking Modifications
Requests to change reservation dates or details will be handled based on availability and rate type. Some rate types may not allow modifications. Any approved changes will be confirmed in writing.
Refund processing
Refunds (when applicable) will be processed to the original form of payment. Please allow 5 to 7 business days for the refund to appear on your statement; processing times may vary by bank.
Important details
- Rate and listing precedence: The cancellation and refund terms shown on the specific residence listing and in your booking confirmation take precedence over the applicable cancellation policy outlined above.. Always review the confirmation you receive after booking.
- Payment method: Refunds will be returned to the original form of payment where possible.
For cancellation requests, please contact guestrelations@equityresidences.com. A cancellation is only confirmed once you receive written acknowledgement from our team. Until that time, your reservation remains active.