Frequently Asked Questions

Is the pool heated at the Chalk Sound residence?

The pool is not heated, but the tropical temperatures typically keep it warm.

Is the pool heated at the St. John residence?

The pool is not heated, though the year-round warm weather keeps the water at a pleasant temperature.

Does the Thompson Cove villa have a heated pool?

The pool is not heated, though the year-round warm weather keeps the water at a pleasant temperature.

How do I adjust the pool or hot tub temperature at the Reserva Conchal penthouse?

You’ll find easy-to-follow instructions in the property guide. If you need help, your Property Manager is happy to assist at any time.

How far is the home from Big Sky Resort and nearby amenities?

The property is approximately 10–15 minutes from Big Sky Resort and 5–10 minutes from restaurants and shops in Town Center. The location combines mountain seclusion with easy access to amenities.

Does the Big Sky Home home have a hot tub?

Yes, the property includes a private outdoor hot tub with mountain views. It is serviced before every stay. Please shower before entering and refrain from using glassware near the tub.

What happens in Big Sky during spring and fall?

Big Sky has two “off-seasons”—typically from mid-April to late May and late October to mid-December—when ski lifts are closed, and many restaurants and shops take seasonal breaks. It’s a peaceful time to visit, perfect for hiking, fly-fishing, or quiet retreats, but guests should plan for limited dining and activity options.

Is it possible to drive in the city of Siena?

No, Siena’s historic center is a limited traffic zone (ZTL), and vehicle access is restricted.

Does the Siena apartment have air conditioning?

Yes, it is managed by the condominium and operates seasonally: cooling is available from mid-May through October, and heating runs from mid-November through April. The lowest set temperature for cooling is 20°C, and for heating is 26°C.

Is parking available at the Siena apartment?

Yes, a designated parking spot is available in a private garage located about 10-15 minutes from the apartment.

Still have Questions? Please contact with our customer service.