Frequently Asked Questions
How close are the villas to the beach in Anguilla?
The beach is within walking distance from the villa, and parking is also available nearby.
Is the bunk room at the Vail home designed for children?
Yes. The bunk room is designed with children in mind and provides a comfortable and fun space for younger guests.
Is concierge service included during a stay at the Vail home?
Concierge service may be limited at this property. For help with reservations or local recommendations, please reach out to your Property Manager.
How can guests operate the heating system and thermostats at the Vail home?
Step-by-step instructions are available in the property guide. If you’d like assistance, your Property Manager can walk you through the settings to ensure your comfort.
Are ski equipment or rentals included with the Vail home?
Skis are not included, but we’re happy to provide a list of recommended local vendors for rentals and equipment.
Do guests have access to the resort’s concierge services during their stay at the Vail home?
Yes. Guests can access the concierge for assistance just as a hotel guest would.
Do guests need to make reservations for any of the onsite restaurants at Terranea?
Reservations are recommended for Nelson’s, especially during peak dining hours. The resort features eight restaurants, and most other venues welcome walk-ins.
Do guests have full access to all amenities at Terranea Resort?
Yes
What should guests expect if there is a power outage at the Tahoe home?
Power outages are rare, but the home is stocked with emergency supplies. If you experience an outage, please contact your Property Manager for immediate assistance.
Do guests have access to the concierge services at Terranea Resort?
Yes. Guests can access the concierge for assistance just as a hotel guest would.